Who would you want to be stuck in a lift with? It’s a classic party question that usually elicits any number of hilarious answers. But for most people, being trapped in a lift is no laughing matter.

For anyone unfortunate enough to find themselves trapped between floors, help is on hand. Pressing the emergency button will likely put you through to Lemon Contact Centre, a leading BPO for the lift trade.

In the two decades since its humble beginnings in a converted garage, Lemon has carved a niche within the sector, supported thousands of lift maintenance calls, and learnt a thing or two about how to resolve an issue quickly and safely, but most importantly – how to put callers at ease in what is undoubtedly a stressful situation.