John is Lift Industry News’ very own agony uncle and is here to support you when your vertical transportation relationship is going through a bad patch.

“Dear John, I am a Building Manager for a large public entertainment company. Last year we had three heavy rubber mats delivered directly to our building courtesy of our lift maintenance company. The mats remain rolled up in the position we placed them as advised by the lift maintenance companies operative. We paid almost £500.00 and I am at a loss to wonder what they are meant to do. Please advise.”

Click below to read John’s response: