Lift Industry Newsletter
August 2024

‘Just call 111, press 2’

Lift Industry Mental Health Charter shares a useful resource for anyone struggling with mental health.

Demand for help with conditions such as depression and anxiety has been growing since the Covid pandemic. Latest NHS figures show mental health services have treated an extra one million people a year compared with six years ago. And the charity Mind estimates there are just under two million people on waiting lists for NHS mental health services.

People in crisis with mental health problems can now access services through NHS 111 in England, giving them another way to get urgent help. The number connects to a local team of call handlers with mental health training, alongside nurses and clinicians who are available around the clock. The team can organise a mental health assessment, send out a crisis team and flag up help available in the local area. A talking-therapy service is also available - people can refer themselves to it online via nhs.uk, external.